Introduction

MaelsonUK is a trading name of SnowPaw Ltd, a company registered in England and Wales.

If you continue to browse and use this website, you agree to comply with and be bound by the following Terms and Conditions, which together with our Privacy Policy govern the relationship between MaelsonUK and you in relation to this website.

Throughout these Terms and Conditions:

• "MaelsonUK", "we", "us" and "our" refer to SnowPaw Ltd.
• "You" and "your" refer to the user or viewer of this website.

Use of Website

The content of this website is provided for your general information and personal use only. It may be changed without notice.

Whilst we endeavour to ensure that information on this website is accurate and up to date, we make no warranties or representations regarding the accuracy, completeness, reliability, suitability or availability of the information, products or services contained on the website.

Any reliance you place on such information is strictly at your own risk.

Intellectual Property

This website contains material owned by or licensed to SnowPaw Ltd, including but not limited to:

• Design
• Layout
• Appearance
• Graphics
• Images
• Text
• Logos

Reproduction is prohibited except in accordance with applicable copyright laws and any permissions expressly granted by us.

Any trademarks appearing on this website that are not owned by SnowPaw Ltd are acknowledged where applicable.

Limitation of Liability

To the fullest extent permitted by law, SnowPaw Ltd shall not be liable for any loss or damage arising from:

• Use of this website;
• Reliance upon information contained on this website;
• Interruption or unavailability of the website;
• Technical errors, viruses or harmful components.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded under English law.

Links to Other Websites

This website may contain links to third-party websites for your convenience.

These links do not signify our endorsement of those websites and we accept no responsibility for their content, policies or practices.

Product Information and Availability

We make every effort to ensure product descriptions, pricing and availability are accurate. However, errors may occasionally occur.

We reserve the right to:

• Correct pricing or typographical errors;
• Amend product information;
• Refuse or cancel orders where an error has occurred.

Where an order is affected, we will contact you to discuss available options.

Governing Law

Your use of this website and any disputes arising from such use shall be governed by and interpreted in accordance with the laws of England and Wales.

Privacy Policy

Who We Are

MaelsonUK is a trading name of SnowPaw Ltd, a company registered in England and Wales.

Company Registration Number: 06502598
VAT Registration Number: GB351921606

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, SnowPaw Ltd is the Data Controller of your personal information.

Contact Details

SnowPaw Ltd
Unit S, The Dutch Barn
Harepath Farm
Burbage
Wiltshire
SN8 3BT

Email: info@maelsonuk.com

Information We Collect

We may collect and process the following personal information:

• Name
• Postal address
• Email address
• Telephone number
• Payment and transaction information
• Delivery information
• Demographic information such as postcode
• Information relating to enquiries and customer service requests
• Website usage information

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Manage your account
• Deliver products and services
• Provide customer support
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and maintain security
• Send marketing communications where you have consented or where otherwise permitted by law

Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

• Performance of a contract
• Compliance with a legal obligation
• Legitimate business interests
• Your consent where required

Marketing Communications

If you choose to receive marketing communications, we may send you information about products, services, offers and promotions from MaelsonUK and SnowPaw Ltd.

You may unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting us directly.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business, including:

• Payment processors such as Stripe and PayPal
• Delivery and courier companies
• Website hosting providers
• IT and software service providers
• Professional advisers where required

All third parties are required to respect the security of your personal information and process it in accordance with applicable law.

Payment Security

We do not store credit or debit card details.

Payments are processed securely by third-party payment providers including Stripe and PayPal.

For more information, please refer to their respective privacy policies.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and tax requirements.

Your Rights

Under UK GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details above.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

https://ico.org.uk

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences and improve the user experience.

How We Use Cookies

We may use cookies to:

• Ensure the website functions correctly
• Remember preferences and settings
• Analyse website traffic and usage
• Improve website functionality and performance

Managing Cookies

Most web browsers allow you to control cookies through browser settings.

You may choose to block or delete cookies, although some website features may not function correctly if you do so.

Third-Party Cookies

Some cookies may be set by third-party services used on our website, such as analytics providers, payment processors or embedded content providers.

These third parties are responsible for their own privacy practices.

Errors and Omissions

Whilst every effort is made to ensure the accuracy of information on this website, SnowPaw Ltd cannot be held responsible for any errors or omissions.

Ordering and Payment Information

Ordering products through our website is simple. Add items to your basket and proceed to checkout when ready.

We currently accept:

• Credit Cards
• Debit Cards
• Apple Pay
• Google Pay
• PayPal

All payments are processed securely through approved payment providers.

Delivery, Returns and Exchanges

Please refer to our separate Delivery, Returns and Exchanges Policy for full details regarding:

• Delivery services
• Shipping times
• Returns procedures
• Refunds
• Exchanges
• Consumer cancellation rights

Nothing in our Returns Policy affects your statutory rights under UK consumer law.